APPOINTMENT CANCELLATION AND MISSED APPOINTMENTS

As you are aware, when you book an appointment we set aside the time of professional resources to address your concerns. When a patient fails to show up for an appointment, these resources cannot be accessed by another patient and wait times increase for everyone.

As a courtesy to other patients we ask for at least 24 hours notice for cancellation of an appointment. This will allow us to book other patients in need of a visit. However, even if you need to cancel the same day, let us know as it is quite easy to fill appointment spots on very short notice.

We understand that there are occasions when an individual must miss an appointment due to unforeseen circumstances or a scheduling conflict beyond his or her control. We also understand that sometimes people just forget. However, a recurring pattern of behaviour will be addressed by us on an individual basis. Recurrent missed appointments will incur a 40 dollar no show fee.